Zoom FAQs

Frequently asked questions about using Zoom for meetings and webinars.

  • How do I sign up for Zoom?

    You can sign up for a free Zoom account at https://zoom.us/signup

  • How much does Zoom cost?

    It is free to use Zoom.  A basic account is also free.

  • Do I need an account to use Zoom?

    A Zoom account is not required if you are only joining a Zoom meeting/webinar as a participant.  If someone invites you to their meeting/webinar, you can join as a participant without creating an account.  An account is only required if you need to create your own meetings.

  • How do I use Zoom?

    After downloading Zoom (https://zoom.us/support/download ) open the desktop client.


    After launching Zoom, click Join a Meeting to join without signing in.  If you have an account or want to schedule your own meeting click Sign in.

    If you don’t have an account, click Sign Up Free.  If you have a Zoom account but cannot remember your password, click Forgot.

    After signing in, you will see the Home tab, where you can click these options:


  • How do I join a Zoom meeting?

    You can join a meeting by clicking the meeting link, going to join.zoom.us or opening the desktop client  (if Zoom is downloaded on your PC) and entering the meeting ID.


    Click Join a Meeting if you want to join without signing in.

    Alternatively if you have an account click, Sign in to Zoom then click Join.


    Each meeting/webinar has a unique meeting ID which will be required to join.

    Enter the meeting/webinar ID number and your display name.

    If you are signed in, change your name if you don’t want your default name to appear.

    If you are not signed in, enter a display name.


    Select if you would like to connect audio and/or video and click Join.

    For further information of getting started with Zoom please click here.


  • How do I join computer/device audio?

    On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio or Audio to access the audio settings.

    Click here for more information on connecting your audio.

  • Can I use Bluetooth headset?

    Yes, as long as the device is compatible with the computer or mobile device you are using.

  • Do I have to have a webcam to join Zoom?

    While you are not required to have a webcam to join a Zoom meeting or webinar, you will not be able to transmit video of yourself.  You will continue to be able to listen and speak during the meeting, share your screen, and view the webcam video of other participants.

  • How do I reset my password?

    Click here to reset your password.

  • My video/camera isn’t working.

    Please note for webinars we disable the camera and microphone functions.  You will be able to see the presenter and presentation.  If you have any questions these can be submitted in the Q&A box.

  • How can I check if my camera is working?

    You can test you video prior to a meeting

    Sign into the Zoom client

    Click your profile picture, then click settings


    Click the Video tab


    You will see a preview video from the camera that is currently selected; you can choose a different camera if another one is available.

    Testing your video while in a meeting

    Click the arrow next to Start Video/Stop Video


    Select Video settings


    Zoom will display your camera’s video and settings


    If you don’t see your camera’s video, click the drop-down menu and select another camera.

    If you are still experiencing problems please click here for more troubleshooting tips.

  • My Audio isn’t working

    Please note for webinars we disable the camera and microphone functions.  You will be able to see and hear the presenter and presentation.  If you have any questions these can be submitted in the Q&A box.

  • How can I check my audio is working?

    To test your audio, navigate to your audio settings before or during a meeting:

    Before a meeting and if using the desktop client.

    Sign in to the Zoom client

    Click on your profile picture, then click Settings


    Click the Audio tab


    Follow the sections below to test your speaker or microphone.


    During a meeting

     You can access your audio settings and test your audio when you are already in a meeting

    In the meeting controls, click the arrow next to Mute/Unmute

    Click Audio Options, this will open your audio settings

    Testing your speaker

    Click Test Speaker to play a test tone.

    If you cannot hear it, select a different speaker from the menu or adjust the Volume.


    Click here to learn more about audio settings.

    Testing your microphone

    In the Microphone section, you will see the green Input Level bar move when Zoom is picking up audio.

    Click Test Mic to test your microphone.

    Your audio will start recording.  Click Recording when you are done and it will play back.  You can select another microphone from the menu or adjust the input level.

    Check Automatically adjust microphone settings if you want Zoom to adjust the input volume automatically.


    You can test your speaker and microphone before or after joining a meeting.


    After joining a meeting, click Test Speaker and Microphone.

    The meeting will display a pop-up window to test your speakers.  If you don’t hear the ringtone, use the drop-down menu or click No to switch speakers until you hear the ringtone.  Click Yes to continue the microphone test.


    If you don’t hear an audio replay, use the drop-down menu or click No to switch microphones until you hear the reply.  Click Yes when you hear the replay.


    Click Join with Computer audio to exit the speaker and microphone test.

    Click Join with Computer Audio to join the test meeting with the selected microphone and speakers.


  • Microphone troubleshooting

    If you are on Mac OS 10.14 Mojave or earlier and can’t access the microphone, check your operating system permissions to confirm that Zoom has access to the microphone.  Click here for more information.

    If you are on Windows 10 and can’t access the microphone, use the Windows search box to Navigate to Microphone privacy settings.  Switch on the Allow apps to access your microphone toggle and enable access for Zoom.

  • My Audio isn’t working (mobile device)

    If you are experiencing issues using your microphone with Zoom mobile app, follow these steps to troubleshoot the issue:

    Ensure the microphone is not on mute.  If you see the muted Audio icon in the meeting controls, tap it to unmute yourself:

    If you are still muted, the host may have muted you upon entering the meeting.

    Ensure you have connected your motile device’s audio.  If you see the following Audio icon in the meeting controls, tap it and select Call via Device Audio.  If prompted, allow Zoom to access your microphone.Try using earphones with a microphone.

    Ensure Zoom has access to your devices microphone

    iOS: go to Settings > Privacy > Microphone and switch on the toggle for Zoom

    Android: Go to Settings > Apps & notifications > App permissions > Microphone and switch on the toggle for Zoom

    Ensure that no other applications are using the microphone at the same time

    iOS:  Double tap the “Home” button to view apps currently running.  Swipe up to close an app

    Android:  Tap the multi-task button (square icon usually in the bottom-right corner) to view apps currently running.  Swipe left of right to close an app.

    Restart your iOS device

    Reinstall Zoom from the Apple App Store or Google Play

  • I can’t see Poll details

    Unfortunately, polls cannot be viewed if you are using the browser version of Zoom.  If possible please download the Zoom desktop client by clicking here